Refund and Returns Policy
Returns, Refunds & Exchanges Policy
At POMISKIN, we are committed to providing high-quality skincare and cosmetic products. Due to the nature of our products, we maintain a strict returns and refunds policy to ensure product safety, quality, and customer satisfaction.
Returns
Returns are accepted only for bulk or wholesale purchases and must meet the following requirements:
- A return request must be submitted within 30 days of receiving the order.
- Products must be unused, unopened, undamaged, and in their original packaging.
- Products must be in resalable condition.
- Products showing signs of use, tampering, damage, or missing packaging will not qualify for a return.
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error made by POMISKIN.
POMISKIN reserves the right to inspect all returned products and reject any return that does not meet these requirements.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed through the original payment method within 14 to 30 business days.
Refunds apply only to the eligible product value and do not include shipping or delivery charges.
Shipping Costs
Shipping and delivery charges are non-refundable.
If a refund is approved, only the cost of eligible products will be refunded. Original shipping fees, delivery charges, customs duties, taxes, and other shipping-related expenses will not be refunded.
Where free shipping was provided as part of a promotion, POMISKIN reserves the right to deduct the actual shipping cost incurred from the refund amount.
Customer Order Responsibility
Customers are solely responsible for ensuring that all order details are accurate before completing a purchase, including:
- Product selection
- Quantity ordered
- Delivery address
- Phone number
- Email address
Orders placed with incorrect information provided by the customer are not eligible for refunds, replacements, or compensation once processing has begun or the order has been shipped.
Late or Missing Refunds
If you have not received your refund after 30 business days:
1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact POMISKIN Customer Support.
Sale and Promotional Items
Products purchased during sales, promotional campaigns, clearance events, special offers, or with discount codes are considered final sale and are not eligible for refunds or returns unless the product is defective or incorrectly supplied by POMISKIN.
Exchanges
We only replace products if:
- The product is defective.
- The product was damaged during delivery.
- An incorrect item was supplied by POMISKIN.
Exchange requests must be submitted within 7 days of receiving the order and must include proof of purchase and photographic evidence where applicable.
All exchange requests are subject to inspection and approval by POMISKIN.
Gifts
If a product was purchased as a gift and shipped directly to the recipient, the recipient may be eligible for store credit if the return meets all return requirements.
If the gift was shipped to the purchaser before being given to the recipient, any approved refund will be issued to the original purchaser.
Gift items must remain unopened, unused, and in their original condition to qualify.
Non-Returnable Items
For hygiene, safety, and quality reasons, POMISKIN does not accept returns or refunds for:
- Opened skincare or cosmetic products
- Used products
- Products with damaged or missing packaging
- Products returned more than 30 days after delivery
- Sale or promotional items
- Customer ordering mistakes
- Gift cards (where applicable)
By placing an order with POMISKIN, you acknowledge and agree to this Returns, Refunds & Exchanges Policy. <This message was edited>